Frequently Asked Questions
Custom sheet metal fabrication requires precision in both engineering and logistics. Here are the direct answers to the most common questions we receive from data center architects, IT directors, and procurement teams.
What is your Minimum Order Quantity (MOQ)?
We do not enforce massive MOQs. We routinely build single-unit prototypes (Quantity 1) for engineering validation. Once the CAD design is approved and the First Article Inspection (FAI) passes, we can scale production from 10 to 500+ units for full data center rollouts.
What is the typical lead time from design to delivery?
Lead times depend on complexity. Typically, engineering and CAD modeling take 1-2 weeks. Upon your final CAD approval, fabrication, coating, and pre-integration take approximately 3-5 weeks. We will provide a firm production schedule with your quote.
What file formats do you accept for engineering review?
Our engineering team works primarily in SolidWorks. We prefer .STEP, .IGES, or native SolidWorks files for 3D review. We also accept 2D .DWG, .DXF, and .PDF files. If you only have a rough conceptual sketch, our engineers can draft the 3D model for you (NRE fees may apply).
Do you charge an NRE (Non-Recurring Engineering) fee?
Yes, for fully custom designs that require our engineering team to create manufacturing blueprints and thermal models from scratch, an NRE fee is applied. However, this is a one-time cost. Subsequent production runs of the exact same rack will not incur this fee.
How do you safely ship fully assembled, heavy-duty racks?
Flat packing defeats the purpose of custom integration. We ship our One Box assembled racks upright on specially engineered heavy duty shock pallets. We use dedicated LTL or FTL freight carriers experienced in handling critical IT infrastructure.
